Show Call timers in an customized CCP

Question

I have embedded the amazon connect streams and built an Custom CCP controls over it. I want to show the call timers on my custom CCP. I have searched and read the documentation of amazon connect streams but haven't found any method which provides me the exact call times. 
Please mention here is there anything that I miss or I have to write the time function by myself which  start the time when my contact is connected and  end when I am in ACW state.

Accepted Answer

Hello!

You would be required to write a custom code implementation for the aforementioned use-case.
Here is some information that would help with the flow:

1.  Subscribe to contact.onConnected() . Please refer to :  https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#contactonconnected, to know when the contact is connected.
2. Then start timer (like it can be a variable).
3. Subscribe to contact.onACW() . Please refer to https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#contactonacw to know when the contact is in acw.
4. Reset the timer to 0.

Hope this helps.

Cheers

Show Call timers in an customized CCP

Contenido relevante