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Hello!
You would be required to write a custom code implementation for the aforementioned use-case. Here is some information that would help with the flow:
- Subscribe to contact.onConnected() . Please refer to : https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#contactonconnected, to know when the contact is connected.
- Then start timer (like it can be a variable).
- Subscribe to contact.onACW() . Please refer to https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#contactonacw to know when the contact is in acw.
- Reset the timer to 0.
Hope this helps.
Cheers
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