Questions tagged with Amazon Connect
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We have been using AWS Connect for our HVOC using Predictive Dialer. We have our segments and journey created in PinPoint. This is for our voice channel. We noticed the EXPIRED calls started last...
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135
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asked 2 days agolg...
I have been using Amazon Connect for several months. We mainly use the StartOutboundVoiceContact endpoint to trigger the Amazon Connect flow via REST request.
But we encountered the error 429 Too...
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176
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asked 2 days agolg...
In an Amazon Connect Contact Flow is there any support to handle this flow through an automated bidirectional stream?
There is a GetCustomerInput action. This action supports Lex integration through...
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237
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asked 3 days agolg...
So, voice ID for an outbound agent call. I can't get this working and always get "Validation Exception. Call Is Not Connected." in CloudWatch. I have voice ID configured on the outbound whisper flow...
Accepted AnswerAmazon Connect
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221
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asked 3 days agolg...
Hi!
I am setting up Amazon Connect test lab and have claimed a number for Australia. But the no. its not hitting the Connect. It just hangs up after one ring. Call flow looks all good. Any one had...
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253
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asked 4 days agolg...
HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
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259
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asked 5 days agolg...
Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
2
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274
views
asked 7 days agolg...
Hello,
Is there is a way to simulate Amazon Connect locally? It would be helpful to speed up development
Thanks
2
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0
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273
views
asked 7 days agolg...
cannot see billing options, or even account settings to change the root user.
currently using connect to service cloud voice with Salesforce and lot of settings (clickable) links are basically leading...
1
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378
views
asked 10 days agolg...
Hello, I would like to ask how to connect my ec2 via DCV viewer. There is no place to DCV to connect via key pair
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328
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asked 10 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
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280
views
asked 10 days agolg...
I am handling all the CTR's generated by our Connect instances in databricks. I follow the Connect documentation to get rid of duplicate records and use the most recent CTR associated with a...
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1
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322
views
asked 11 days agolg...