How do I submit requests for Amazon EC2 port 25 configurations and simulated events testing in AWS Support Center for the THF Region?

Introduction

This article outlines the process for submitting the following types of AWS Support requests for the ESC Region, also known as the THF Region:

• Amazon EC2 port 25 configuration modifications
• Simulated events testing requests

Important: For customers that are outside of the THF Region, see How do I remove the restriction on port 25 from my Amazon EC2 instance or Lambda function?.

Request process overview

For customers based in the THF Region, you must submit port 25 configuration and simulated events cases in the AWS Support Center. The following are examples of the requests in the Support Center console.

Amazon EC2 port 25 configuration request example

Simulated events request example

Submit your request

To submit your request, complete the following steps:

1. Sign in to the AWS Management Console, and then navigate to the Support Center.
2. Choose Create case.
3. Based on your request type, complete the following steps.
   For rDNS requests:
   Choose Account and billing.
   For Service, choose Trust and Safety.
   For Category, choose rDNS. For Severity, choose General question.
   For simulated events requests:
   Choose Account and billing.
   For Service, choose Trust and Safety.
   For Category, choose Simulated Events.
   For Severity, choose General question.
4. Provide your request details. For more information on what inputs are required for Amazon EC2 port 25 configuration, see How do I remove the restriction on port 25 from my Amazon EC2 instance or Lambda function? For more information on simulation events and the process to report these events, see Penetration testing.
5. Choose Submit.

What to expect after your submission

After submission, the AWS Trust & Safety team reviews the request. You can check your case status in the Support Center. Your request might take up to 48 hours to process. If you don't receive an update within 48 hours after you submit the request, then reply to the request email. For simulated events, response time can vary depending on the time needed to investigate and assess based on the complexity of the request. These requests can take up to 2 weeks for resolution.

Resources

AWS Support Center

AWS Acceptable Use Policy