AWS Cloud Institute Communication Guide
The document should provide guidance for Learners on when and how to use re:Post
As an AWS Cloud Institute Learner, there are many ways for you to communicate with others and get your questions answered. You can use this guide to help you understand the communication channels available to you and when to use them.
| Category | Scenario | What to do |
|---|---|---|
| Content | You have a conceptual question from the e-learning: What’s the difference between S3 and Glacier? | Post in re:Post |
| Content | You have a specific question from the e-learning: Could you explain what this code does? | Bring to Office Hour or use re:Post |
| Content | You have a specific question about a step in a lab or with a question about code you’re writing: I’m having a problem with Lab X on step Y; my code is supposed to do X but is doing Y. | Bring to Office Hour or post in course Slack channel |
| Social | You want to share something you learned with your classmates. | Post in Slack |
| Social | You want to post a funny course-related meme. | Post in Slack |
| Social | You want to direct message and Instructor or classmate. | Post in Slack |
| Live Session | You have a question about the topic currently being presented. This could include seeking clarification, examples, or a more in-depth explanation. | Post in the Slack thread for the event |
| Live Session | You want to respond to an instructor question. | Post in the Slack thread for the event |
| Program-level | You have program-level questions, comments, or concerns: I’m having trouble logging into Skill Builder; what do I do; or I have question about my account. | Contact Customer Service |
FAQs
Q. How do I ask a question in re:Post?
A. Follow these instructions:
- Navigate to https://repost.aws and use your BuilderID to sign in.
2, From the menu, choose Questions. - Choose Filter Question, and then search to see if your question has already been asked.
- Choose the AWS Cloud Institute filter to see all of the re:Post content specific to AWS Cloud Institute
- Filter by course name to see all of the re:Post content specific to the course.
- If you don’t see anything that addresses your question, choose the "Ask question" button to post your own question.
Tips:
- Questions and answers will persist indefinitely, so you can search for questions from prior courses.
- Time-sensitive questions, like “What day does the course end?” should go in Slack instead of re:Post.
Q. How do I ask a question in Slack?
A. At the start of each quarter, you are automatically enrolled in a Slack channel for each course. If you have a question or comment about the course, you can post it to this channel.
When a live event begins, you instructor will begin a thread in the course channel. If you have a question or comment about something being discussed in the live event, or you want to respond to a question from the instructor, use this thread instead of the main course channel.
Q. What if I need help?
A. For course or lab related help, attend an Office Hour to ask your questions and get support. If you have a program, financial, login, password, or other question that is not related to a specific course, please contact Customer Service at https://support.aws.amazon.com/#/contacts/aws-training. You may also use the Get Help link pinned at the top of any of the course Slack channels.
Q. When I attend a live event, I see a chat feature. Should I use it to ask questions?
A. Anything posted using the chat feature will be lost when the event ends, so it is better to use the Slack thread that the instructor creates at the beginning of each live event. The exception to this is during Office Hours. The WebEx chat feature can be useful to communicate in small group setting like Office Hours.
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