Embracing Collaborative Intelligence on AWS re:Post: Transforming Knowledge Management through Human-AI Collaboration

The evolution of re:Post

AWS has long recognized the strategic importance of effective knowledge management in providing world-class customer support and fueling continuous innovation. Over the past seven years, re:Post has been used internally by AWS employees to help customers navigate their cloud journeys.

In 2021, AWS extended re:Post to the entire AWS community, offering trusted technical guidance and a rich repository of knowledge resources. Today, re:Post offers a wealth of knowledge resources, including tens of thousands of questions-and-answers validated by experts in six languages, thousands of knowledge base articles published by subject matter experts on common customer problems in nine languages, and more than 65 community groups to join and collaborate.

Building on this success, AWS launched re:Post Private in 2023, a purpose-built service that helps enterprises build cloud communities, capture and disseminate best practices, and leverage the power of human-AI collaboration to drive innovation. With re:Post Private, you can build cloud communities of practice that bring together employees with an interest and involvement, and build knowledge on policies and best practices for cloud adoption and success across all roles. Increase developer productivity with reusable knowledge from AWS Support correspondence. Create specialized and generalized community groups, ask questions and rely on solutions reviewed by experts.

Embracing Collaborative Intelligence: Unlocking the full potential of knowledge

As the volume and complexity of cloud knowledge continue to grow, traditional knowledge management approaches face inherent limitations in scalability, accessibility, and adaptability. This is where the transformative power of generative AI comes into play.

re:Post recognizes that the true potential of AI lies in its ability to seamlessly collaborate with human intelligence. By integrating generative AI capabilities within the re:Post service, we are ushering in a new era of "collaborative intelligence" -- a dynamic, interconnected network where humans and AI work in harmony to build collective wisdom and drive innovation.

Introducing re:Post Agent: Generative AI-Powered knowledge assistant

As part of this vision, re:Post has launched re:Post Agent, a generative AI-powered assistant that is fully integrated into the re:Post community. re:Post Agent is powered by Amazon Bedrock, a fully managed service that makes foundation models (FMs) available through an API. The model that powers re:Post Agent has been augmented with high-quality AWS content to get you more complete, actionable, and referenced answers to accelerate your building on AWS.

Through continuous learning and interaction with the community, re:Post Agent's knowledge base is constantly expanded and refined. Community members can earn reputation points by reviewing and validating the responses provided by re:Post Agent, further enhancing the quality and breadth of the public knowledge available across all AWS services. Learn more...

The Future of Knowledge Management: Dynamic, responsive, and empowering

By embracing the paradigm of collaborative intelligence, re:Post is poised to transform the traditional knowledge service into a dynamic, interconnected network where humans and AI work in harmony. This groundbreaking approach not only enhances knowledge management capabilities but also unlocks new avenues for innovation, agility, and customer satisfaction.

As the cloud computing landscape continues to evolve, the future of knowledge management on re:Post looks increasingly dynamic, responsive, and empowering. With re:Post Agent assisting humans at every stage of the knowledge lifecycle, we are redefining the customer experience and delivering exceptional value to your cloud transformation journeys.

Join the Era of Collaborative Intelligence on re:Post

Embrace the power of collaborative intelligence and unlock new possibilities. Discover how re:Post and its generative AI-powered assistant, re:Post Agent, can revolutionize your knowledge management practices and drive your cloud innovation forward. Explore re:Post today and become part of the collaborative intelligence era, and embrace Collaborative Intelligence within your enterprise with re:Post Private.