RVTools 4.7.1 bug with VMware Cloud on AWS

Situation

A customer needed to create an RVTools export from their VMware Cloud on AWS environment. However, version 4.7.1 crashes when attempting to load inventory.

Task

Find a way for the customer to successfully export from VMware Cloud on AWS

Action

I found two workarounds:

1. Although it is not linked to directly on the RVTools website, the download URL contains the version number. This lets you figure out the direct link for a specific version. RVTools4.6.1.msi can be downloaded, and it works just fine with VMware Cloud on AWS.

2. RVTools support confirmed a known bug, and provided this second option. Page 125 of the official documentation contains instructions for changing the product's logging level from INFO to DEBUG. This configuration avoids the RVTools crash.

   Note: The instructions reference a file log4net.properties. You might find the file named log4net.config instead.

Result

RVTools export was successful.