RVTools 4.7.1 bug with VMware Cloud on AWS

Situation

A customer needed to create an RVTools export from their VMware Cloud on AWS environment. However, version 4.7.1 crashes when attempting to load inventory.

Task

Find a way for the customer to successfully export from VMware Cloud on AWS

Action

RVTools support confirmed a known bug, and provided this second option. Page 125 of the official documentation contains instructions for changing the product's logging level from INFO to DEBUG. This configuration avoids the RVTools crash.

> Note: The instructions reference a file `log4net.properties`. You might find the file named `log4net.config` instead.

The changes should look like this:

<root>
      <level value="DEBUG" />
      <appender-ref ref="RollingLogFileAppender" />
</root>

Result

RVTools export was successful.