Travel and Hospitality Industry - Incident Detection and Response Alarming Best Practices

Travel and Hospitality

Introduction

Companies around the world, across every segment of the travel and hospitality industry and of every size run their organizations on AWS. AWS has deep experience across the industry including airlines and airports, restaurants, accommodation and lodging, trains and cruise lines, travel sellers and travel management companies, and technology services and solution providers.

Common Travel and Hospitality Workloads:

Connected Experiences

Seamless End-to-End Traveler/Guest Journey

Companies in the travel and hospitality (T&H) industry need to centrally collect customer data, effectively communicate with customers, and provide a seamless customer experience from booking to arrival.

• Reference Architecture for Driving Operational Excellence with Conversational AI on AWS
• Reference Architecture for Hotel Check-In Experience on AWS

Optimize Core Operations

Acquisition & Forecasting

Companies in the travel and hospitality (T&H) industry are looking for tools to better forecast their needs and improve planning around resource acquisitions. Using Acquisition & Forecasting solutions on AWS, companies can better estimate the inventory, resources, and talent that they require so that they can operate efficiently at the right time and with the right tools. With these solutions, T&H companies can improve planning activities and facilitate service continuity, reducing waste and operational costs.

• Reference Architecture for Flight Planning Using Data Lakes and AI/ML

Operation Resiliency & Continuity

Travel and hospitality companies need ways to improve efficiency so that they can better predict, mitigate, and handle disruptions to operations in a flexible and cost-effective manner. By using Operation Resiliency & Continuity solutions, companies can quickly and easily manage data to better understand their customers and operations, boosting predictive capabilities and parsing customer information for behavioral patterns. With these solutions, companies can build more efficient processes and benefit from global scale, agility, and flexibility to gain deeper insights and drive actionable outcomes.

• Reference Architecture for Smart4Aviation Smart SUITE on AWS

Optimize IT

Transformations for Reinvention & Innovation

Companies in the travel and hospitality industry are seeking to effectively engage their IT workforces so that IT departments become partners in streamlining business processes and driving innovation. Transformations for Reinvention & Innovation solutions on AWS can help customers transform stifling legacy methodologies into innovative, cost-effective solutions that help it advance its business strategies.

• Reference Architecture for Airport Data Management on AWS - Enhanced Traveler Experience
• Reference Architecture for Airport Data Management on AWS - Optimizing Operations

Modernization for Systems & Solutions

Modern IT systems can help today’s travel and hospitality (T&H) organizations improve their security postures and free up resources without facing high costs.

• Reference Architecture for Airline Crew Management Systems
• Reference Architecture for Serverless Reservation System for Lodging

Recommended Metrics to Monitor

We recommend using the below metrics to create and configure alarms based on the above sample architectures and advise to follow the Practices for Observability from the AWS Well-Architected, Operational Excellence Pillar located here.