Accelerate incident resolution with AWS DevOps Agent- Now included with AWS Support plans

Introduction

Customers that are on Business Support+, Enterprise Support, and AWS Unified Operations plans receive AWS DevOps Agent as part of their support investment, with usage credit included in their plan. This service marks a pivotal moment in how AWS Support empowers customers to resolve incidents faster, reduce mean time to resolution (MTTR), and proactively prevent future disruptions.

What is AWS DevOps Agent?

AWS DevOps Agent is an always-on, AI-powered autonomous operations assistant that acts like an experienced DevOps engineer on your team and is available 24/7. AWS originally launched AWS DevOps Agent in public preview on December 2, 2025 at AWS re:Invent, and is generally available as of March 31, 2026. AWS DevOps Agent fundamentally changes how teams approach operational excellence.

What does AWS DevOps Agent do?

When an incident occurs, AWS DevOps Agent autonomously completes the following tasks:

• Investigates incidents by correlating telemetry data across your monitoring stack, including metrics, logs, traces, and recent deployments.

• Identifies root causes by investigating code changes, infrastructure configurations, and deployment history.

• Recommends mitigations with detailed, actionable remediation plans.

• Prevents future incidents by analyzing historical patterns and delivering targeted recommendations to improve observability, infrastructure, and deployment pipelines.

Multi-cloud and hybrid support (New at GA)

AWS DevOps Agent now extends beyond AWS to support Microsoft Azure and on-premises systems through the Model Context Protocol (MCP), and provides a unified operational view across your entire infrastructure.

AWS Support credit for AWS DevOps Agent: How does it work?

As part of our commitment to help customers operate more efficiently, AWS Support includes credit for AWS DevOps Agent usage for customers on eligible support plans. Your AWS Support spend directly translates to AWS DevOps Agent credit. The credit works in the following way:

Credit by Support Plan

Based on your Support Plan, the credit works as follows:

Support Plan	AWS DevOps Agent Credit	Details
Business Support+	30% Credit	Full integrated chat experience within AWS DevOps Agent, 24/7 access to Cloud Support Engineers.
Enterprise Support	75% credit	Full integrated chat experience and designated Technical Account Manager (TAM) guidance, 15-minute target response time for critical cases.
Unified Operations	100% credit	Full integrated chat experience and dedicated expert team, 5-minute target response times for critical cases.

AWS automatically applies the AWS DevOps Agent credit to your AWS account when you're on an eligible support plan, such as Business Support+, Enterprise Support, or Unified Operations. There's no separate activation required: the credit offsets your AWS DevOps Agent usage charges as part of your support plan investment. For example, if your current month's support spend is $100, then you get an applicable percentage of credit back towards your AWS DevOps Agent usage 

Key benefits for AWS Support customers

AWS Support customers receive the following benefits when they use the AWS DevOps Agent:

• One-click escalation to AWS Support: Directly from an AWS DevOps Agent investigation, you can engage AWS Support experts with full incident context already attached, with no need to re-explain the issue.

• Faster response times: Combined with your support plan's target response times (15 minutes for Enterprise and 5 minutes for Unified Operations), the AWS DevOps Agent's autonomous triage sends your AWS Support engineer a pre-analyzed incident summary.

• Proactive prevention and TAM guidance: Enterprise Support customers benefit from their designated TAM leveraging AWS DevOps Agent insights for strategic operational reviews.

• Cost efficiency: The credit transforms AWS DevOps Agent to a value-added benefit of your existing support investment.

What's new at GA?

The GA launch brings several enhancements that weren’t available for the preview version.

Expanded integrations

AWS DevOps Agent now integrates with the tools your team already uses:

Category	Supported Tools
Observability	Amazon CloudWatch, Datadog, Dynatrace, New Relic, and Splunk
Code Repositories	GitHub and GitLab
Incident Management	Slack, ServiceNow, and PagerDuty
Custom Tools	Any tool through MCP server integration

Multi-cloud support

AWS DevOps Agent now supports the following:

• Microsoft Azure monitoring and incident correlation.

• On-premises systems through MCP.

• Unified view across hybrid and multi-cloud environments.

Enhanced autonomous capabilities

AWS DevOps Agent also supports the following enhances autonomous capabilities:

• Interactive investigations: Use natural language queries in the DevOps Agent web app to guide the agent investigation.

• Historical pattern analysis: Learns from past incidents to strengthen system resilience over time.

• Deployment correlation: Automatically map incidents to recent code and infrastructure changes.

For an overview of the AWS DevOps Agent capabilities, see Announcing General Availability of AWS DevOps Agent.

Real-world effects

Organizations across industries are already seeing significant results with AWS DevOps Agent. United Airlines eliminated fragmented tooling across 500+ AWS accounts and 38,000 Dynatrace OneAgents, and gained a single source for issue detection and resolution. T-Mobile, a design partner from day one, found the Agent's seamless Splunk integration beneficial across their multi-cloud and on-premises environments. Western Governors University deployed the agent into production prior to a preview launch and reduced resolution time from two hours to 28 minutes- a 77% improvement in MTTR. Zenchef traced a production API issue to a code regression in just under 30 minutes (a 75% reduction) and empowered their engineers to focus on a company hackathon. Read more customer stories on the AWS DevOps Agent customers page.

Getting started

Check Your Support Plan

To take full advantage of the integrated experience and AWS DevOps Agent credit, make sure that you're on the Business Support+, Enterprise Support, or Unified Operations plan:

Plan	Minimum monthly cost	Target Response Time (Critical)	Key benefit
Business Support+	$29/month per account	< 1 hour	24/7 AI-powered, expert access, and AWS DevOps Agent credit.
Enterprise Support	$5,000/month	< 15 minutes	Designated TAM and AWS DevOps Agent enhanced credit.
Unified Operations	Contact AWS	< 5 minutes	Global expert team and AWS DevOps Agent premium credit.

Turn on AWS DevOps Agent

To turn on the AWS DevOps Agent, complete the following steps:

1. Open the AWS DevOps Agent console.

2. Create an Agent Space for your application. For more information, see Best practices for deploying AWS DevOps Agent in production or contact your TAM.

3. Connect your 3P observability tools, such as Datadog, Dynatrace, Grafana, New Relic, and Splunk.

4. Connect your code repositories, such as GitHub and GitLab.

The agent is ready to monitor and investigate incidents for your organization.

Leverage the AWS Support integration

When the AWS DevOps Agent identifies an issue that requires AWS expertise, leverage one of the following integrations:

• Create a support case: From the investigation, choose Ask for human support. AWS DevOps Agent automatically includes the full incident context, root cause analysis, and telemetry data to the support case. Your AWS Support engineer picks up the case with full context, and with no repetition needed.

• Chat with AWS Support: After you create a support case, you can communicate with AWS Support engineers in a chat window within your AWS DevOps Agent Space web app. The chat sits alongside the agent's investigation timeline. The chat provides you with automated analysis and expert guidance in the same interface for faster collaboration and resolution.

What does this mean for your operations?

AWS DevOps Agent provides the following operational benefits:

Before DevOps Agent	With DevOps Agent and AWS Support Credit
Manual log diving during incidents	Autonomous investigation with correlated insights
Re-explaining context to support engineers	One-click escalation with full context attached
Reactive firefighting	Proactive prevention recommendations
Single-cloud visibility	Multi-cloud and hybrid unified view
Siloed tool data	Correlated analysis across observability, code, and deployments
Separate billing for operations tools	DevOps Agent credit included in your support plan
Manual pattern analysis across past incidents	Learned Skills that improve investigation accuracy over time

For more information, see AWS DevOps Agent FAQs.

A note on the AWS Support transformation

This announcement is part of the broader AWS Support transformation announced in December 2025, where we're combining AI-powered capabilities with human expertise to deliver faster, more proactive support. The AWS DevOps Agent credit for support customers is a natural extension of this vision, making sure that every support customer has access to autonomous, intelligent operations assistance as part of their support investment.

The new support plan structure, with Business Support+ starting at just $29 per month per account and Enterprise Support at $5,000 per month (reduced from $15,000), makes it more accessible than ever to combine world-class support with AI-powered operations.

AWS Support is committed to helping you build and operate resilient, high-performing applications. With the DevOps Agent credit now available to eligible support customers, we're putting autonomous, AI-powered incident resolution directly into your operational toolkit — included as part of your support plan investment.

Ready to get started? Visit the AWS DevOps Agent console today, or review the AWS Support Plans page to confirm your credit eligibility.