Public Sector Industry - Incident Detection and Response Alarming Best Practices

Public Sector

Introduction

In the dynamic landscape of cloud computing, monitoring critical workloads has become essential, especially for public sector organizations tasked with delivering essential services to citizens. Ensuring the reliability, performance, and security of these workloads is paramount, as any disruption can have far-reaching consequences. Effective monitoring enables public sector IT teams to gain real-time insights into system performance, promptly detect anomalies, and implement corrective actions before issues escalate.

Public sector organizations face unique scenarios that underscore the need for robust monitoring practices. For instance, healthcare systems rely on continuous uptime to manage patient records and deliver telemedicine services. Any lapse in monitoring could delay critical medical interventions. Similarly, emergency response systems, such as those used by fire departments and police forces, depend on uninterrupted service to coordinate timely and efficient responses. ​

Common Public Sector Workloads:

Emergency Response Systems

Emergency response systems coordinate activities of fire departments, police forces, and emergency medical services. Cloud-based solutions enable real-time communication, resource allocation, and data sharing, which are critical for timely and effective emergency responses.

• Technical architecture of the multilingual contact center solution

Educational Services

Educational platforms in the cloud support virtual classrooms, student information systems (SIS), and learning management systems (LMS). These services provide scalable, accessible educational resources and facilitate communication between students, educators, and administrators.

• High-level reference architecture of the personalized learning companion

Public Utility Management

Public utility management systems oversee the distribution and maintenance of utilities such as water, electricity, and gas. Cloud-based monitoring and analytics help ensure reliable service delivery, detect issues early, and optimize resource usage.

• High-level design illustrates the connectivity of a solar farm in sub-Saharan countries to the AWS Cloud via modems utilizing multiple SIM cards

Recommended Metrics to monitor

We recommend using the below metrics to create and configure alarms based on the above sample architectures and advise to follow the Practices for Observability from the AWS Well-Architected, Operational Excellence Pillar located here.