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Insert a "Set contact attribute" block in your contact flow.
Configure it with:
Attribute name: QueueName Attribute value: $.Queue.Name
Example Configuration: { "AttributeType": "System", "SystemAttributeName": "QueueName", "Value": "$.Queue.Name" }
This setup captures the queue name and assigns it to a custom attribute named QueueName.
Step 2: Display in "Show View" Purpose: Display the stored Queue Name in the agent workspace.
Implementation:
Insert a "Show view" block in your contact flow.
Configure the JSON for the "Show view" block. The corrected syntax for referencing a user-defined contact attribute is:
{ "type": "details", "header": "Contact Details", "sections": [ { "title": "Queue Information", "fields": [ { "key": "Queue Name", "value": "${Attributes.QueueName}" } ] } ] }
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I think the bigger story here is that it would be nice if some of these system attributes would not require to be set to a user attribute and just be available by default. That would be a nice new feature.
david