Workmail Login intermittently fails

0

I'm the technical resource for a group. This is happening with MY account so its something I have not seen before. At different points in the day, I go to use Thunderbird email client and it asks me to retry or re-enter a new password. I go to Workmail web site, and try and log in with the same credentials and it says they are bad credentials. I go to the Workmail admin portal, change my password there - no difference, no matter how long I'm waiting. I have used the link for the webmail provided in the portal so that there is no confusion. I still get back credentials in both Thunderbird and Webmail. If I edit the account, make a change, save it, the same credentials that failed a moment earlier now work for both webmail and Thunderbird. Other users in this domain have not reported any issues. I have deleted the account in Thunderbird and added it again, with auto configure of the server details and it works for a short time, then same problem. This one is confusing and driving me nuts.

TIA

Norm
gefragt vor 3 Monaten93 Aufrufe
2 Antworten
1

Hi,

The issue sounds like a account lockout problem, where an mail client is authenticating with an old password causing the user account to be locked after to many password failures. I would recommend to check all mail clients and devices to check is there are any accounts configured that still authenticate using an old password.

Kind regards, Robin

AWS
EXPERTE
beantwortet vor 3 Monaten
0

Thanks - did find on another computer another Thunderbird instance that was using an old password. I've disabled all that I can find except a primary one and my phone. So far so good.

Norm
beantwortet vor 3 Monaten

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