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Usually AWS responds within 12 hours. Try to contact your Account Manager or to upgrade to a higher support plan temporarily if needed. Plans with live agent access may help troubleshoot issues faster.
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Please submit a ticket to the AWS Training & Certification customer support team, and they will provide assistance. If you already submitted a case, please allow at least 48 hrs to get a response.
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Support plan is just for AWS console,my issue is AWS training and certification, no response after 12 hour.