IVR Selection not working on smart phones

We are using Amazon connect and we have a flow with 4 options for customers to select when they ring us. When a customer selects 1 or 2 or 3 or 4, phones are not able to take these inputs. We have not made any changes to our flow and it just started to this issue. Did anyone had a similar issue and how could you fix this issue.

Themen: Anwendungsintegration Geschäftsanwendungen Maschinelles Lernen & KI
Tags: Amazon Connect
Sprache: English

rePost-User-9305097

gefragt vor 2 Jahren407 Aufrufe

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No, this problem is still persisting.

rePost-User-9305097

beantwortet vor 2 Jahren

David Macias
vor 2 Jahren
Is it on specific carriers? I would open a ticket with AWS as I have to imagine there's some issue with their telecom layer.

I suspect this was a temporary issue or isolated to a single carrier, can you confirm?

david

David Macias

beantwortet vor 2 Jahren

IVR Selection not working on smart phones

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