my Amazon SES sending account's ability to send email is paused

Below the common cases and how to fix:

Why This Happens

1. High Bounce Rate: If your bounce rate exceeds 10%, Amazon SES may pause your account.
2. High Complaint Rate: A complaint rate of 0.5% or greater can trigger a pause.
3. Repeated Issues: If your account has been placed under review multiple times for the same problem.
4. Policy Violations: Sending emails that violate AWS Service Terms.
5. Spam Traps: Sending emails to spam traps or other problematic addresses. How to Fix It
6. Identify the Problem: Review the email from Amazon SES that outlines the reasons for the pause. This will help you pinpoint the issue.
7. Resolve the Issue: o Reduce bounce and complaint rates by cleaning your email list and ensuring recipients have opted in. o Avoid sending emails to invalid or unverified addresses. o Ensure your emails comply with AWS Service Terms.
8. Request a Review: o Log in to the AWS Support Center and reply to the case opened by Amazon SES. o Provide a detailed explanation of the changes you've made to address the issue. o Include a plan to prevent similar problems in the future.
9. Monitor Metrics: Use Amazon SES's reputation metrics and set up alerts in Amazon CloudWatch to track bounce and complaint rates.

Hey,

Hope you're keeping well.

Amazon SES will pause sending if your bounce or complaint rates exceed the thresholds (10% for bounces, 0.5% for complaints) or if there are policy violations. Check the notification email from AWS Support—it will detail the exact reason and a support case will already be open in the AWS Support Center. Review your sending practices, clean your recipient list to remove invalid addresses, and ensure all recipients have explicitly opted in. Once you’ve addressed the issue, respond in the support case with the steps taken and your plan to prevent recurrence so AWS can review and reinstate sending.

Thanks and regards,
Taz

How do you fix the bounce rate if AWS doesn't show the list of emails that were bounced? Like where do you find the list that all the emails are going out to?