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Depending on you company size and the support plan you took out you should have access to account teams.
Sounds like you can log on and view the ticket.
That being the case you should be able to:
- Add alternate email to the ticket for correspondance.
- Request call or chat rather than email updates.
Second option will get you live with someone who can then help to escalate or resolve the issues.
Can I ask, what was the gap between account creation and suspension.
Even when cards expire you get warning and grace period before they suspend all services in the account.
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