Case still unassigned

How long does it take for a case to be assigned an agent? The case I raised has not been assigned an agent for the past three days.

Case ID 177443588200596

DominicRichards
vor 2 Monaten
Basic support has no SLOs at all. Paid for support tiers have varying ones based on severity. THIS is also not the support queue.

gefragt vor 2 Monaten37 Aufrufe

1 Antwort

I see this case [177443588200596 ] was responded to on the 1st of April, kindly check and advise if you are still having issues.

SUPPORT-TECHNIKER

beantwortet vor 2 Monaten

EXPERTE

überprüft vor 23 Tagen

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