Incorrectly billed for using AWS Sagemaker Canvas

0

Hi, I created a free tier AWS account to learn more about the services in January 2024. In February 2024, I did attempt to create a Sagemaker instance. But this attempt was unsuccessful so then I deleted all Sagemaker instances immediately. I did not use any Sagemaker services at all, and yet I was charged $779.58 for the month of February, and the cost is continuing to accumulate for March 2024 with $11.40. The billing statement shows that it's charging me for using Sagemaker Canvas, but this is not being used at all. I checked my account multiple times and there is no Sagemaker instance. As I have not used this service, I am requesting for a refund for the February charge and correct the current accumulating cost for March 2024 to $0.

Please advise which number I can call or email to request for this refund, otherwise I will file a dispute on this with my bank.

2 Antworten
2
Akzeptierte Antwort

Hi there,

My apologies for any frustration caused here.

Please reach out to our Billing team to have them look into this. While we don't have a phone number, you can find the instructions for requesting a phone call or chat here.

— Aimee K.

AWS
EXPERTE
beantwortet vor 2 Monaten
AWS
EXPERTE
überprüft vor 2 Monaten
0

Thank you. I will open a case with the link you provided.

Dahlia
beantwortet vor 2 Monaten

Du bist nicht angemeldet. Anmelden um eine Antwort zu veröffentlichen.

Eine gute Antwort beantwortet die Frage klar, gibt konstruktives Feedback und fördert die berufliche Weiterentwicklung des Fragenstellers.

Richtlinien für die Beantwortung von Fragen