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Hi,
You can combine this with SES. You can set-up SES & use that without any worry of Work-mail. For your custom ticket system you can add a rule in the SES inbound rules section. This for the ticketing system email address to be a different action than WorkMail.
For more information on the SES inbound rules: https://docs.aws.amazon.com/ses/latest/DeveloperGuide/receiving-email-receipt-rules.html
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