Email validation in ACM still pending after 12 hours!

Question

Hi, I'm having some issues with email validation on ACM. I registered a domain on Route 53 and then tried to attach a certificate. I went through the process and choose email validation. I use Gmail and have yet to receive an email to validate, I have checked spam, promotions etc. Is there a reason why I haven't received an email with this? I double checked on Route 53 to ensure the correct email address was used, all okay at that end. Any help on this issue would be great!

Answer

Please try the following AWS official documentation and other troubleshooting tips. [1] [2] [3] [4]

[1] Troubleshoot email validation For ACM certificates  
https://aws.amazon.com/premiumsupport/knowledge-center/acm-email-validation-custom/?nc1=h_ls

[2] Troubleshoot email validation problems - AWS Certificate Manager  
https://docs.aws.amazon.com/acm/latest/userguide/troubleshooting-email-validation.html#troubleshooting-no-mail

[3] Email validation - AWS Certificate Manager  
https://docs.aws.amazon.com/acm/latest/userguide/email-validation.html

[4] Troubleshoot ACM certificate requests  
https://aws.amazon.com/premiumsupport/knowledge-center/acm-certificate-fail/?nc1=h_ls

Email validation in ACM still pending after 12 hours!

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