Hello Amazon SES Community,
I am currently facing a challenge with the open tracking feature in Amazon SES and would appreciate any guidance you could provide.
Here's the situation: I'm trying to use the {{ses:openTracker}} placeholder in my emails to track opens, but it seems like it's not getting replaced with the open tracking pixel as expected. I've placed the placeholder within the HTML body of the email, as recommended.
Here is the template that I'm using:
{
"TemplateName": "245395-campaign-645d1f4bbf96dc55b7887cf0-test-1684061827776",
"TemplateContent": {
"Subject": "Test 2",
"Text": "AA555444452225AAAA EMAIL HEADING\n\nAAAAA email content goes here.",
"Html": "<!DOCTYPE html><html lang=\"en\"><head><meta charset=\"UTF-8\"><meta name=\"viewport\" content=\"width=device-width,initial-scale=1\"><title>Your Email Subject</title></head><body style=\"margin:0;padding:0\">{{ses:openTracker}}<div style=\"background-color:#f4f4f4;padding:20px\"><table style=\"border-collapse:collapse;width:100%;max-width:600px;margin:0 auto\"><tr><td style=\"background-color:#fff;border:1px solid #ccc;padding:20px\"><h1 style=\"margin-top:0;text-align:center\">AA555444452225AAAA Email Heading</h1><p style=\"margin-top:40px\">AAAAA email content goes here.</p></td></tr></table></div></body></html>"
}
}
I've double-checked my placement of the {{ses:openTracker}} placeholder, and as far as I can tell, it's correctly situated within the HTML body of my email. Despite this, the placeholder isn't being replaced with the tracking pixel.
I'm wondering if this could be related to my account's current sandbox status or if it could be due to some configuration set related issue. I've enabled open tracking in my SES settings, but I'm still encountering this problem.
Any insights or suggestions you could provide would be greatly appreciated.
Thank you in advance for your help!
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