Chime creation failure, phone number validation

I understand you're having trouble creating an Amazon Chime account with your work email because your phone number is already linked to your personal Amazon account.

This is a common issue when trying to use Amazon Chime, as the service is connected to Amazon's account system. When your phone number is already associated with an existing Amazon account, it can cause verification issues.

Here are some potential solutions:

1. Try signing out of all Amazon accounts first:

• Go to Amazon.com in your web browser
• Sign out of any existing Amazon accounts
• Then navigate to https://app.chime.aws/
• Enter your work email address and proceed with the sign-up process

2. If that doesn't work, you might need to:

• Contact your IT administrator to create an AWS Support ticket to address this issue
• They can work with AWS support to resolve the account verification conflict

Unfortunately, phone verification is a required security step for Amazon Chime account creation, and there isn't a way to bypass this requirement. The system is designed to prevent the same phone number from being used for multiple separate accounts.

If this is for work purposes, your IT administrator would be the best person to help escalate this issue to AWS support if the sign-out method doesn't resolve the problem.
Sources
Chime "Verify Me" Error | AWS re:Post