Configure Local DID Matching for Outbound Campaign Caller ID

Question

I want to set up an outbound campaign using a local DID. For example, if the customer's phone number starts with +1833, the number displayed on their phone should also start with +1833.

I have already configured this setup for local DIDs, and it's working correctly for outbound calling.

Now, I want to enable this behavior for my outbound campaigns as well.
The goal is to ensure that the caller ID matches the customer's area code or prefix.

AWSomeCSS · Answer

I think that I understand that you want to implement dynamic caller ID matching for outbound campaigns based on the customer's phone number prefix. Here's how you can approach this:

1. First, ensure you have a pool of DIDs available that cover the different area codes/prefixes you need to match.

2. For Amazon Connect campaigns, you can handle this through:
   - Contact flows
   - Lambda functions
   - Amazon Connect API

Here's a suggested implementation:

```
1. Create a Lambda function that:
   - Receives the customer's phone number
   - Extracts the prefix/area code
   - Queries your DID pool to find a matching number
   - Returns the appropriate caller ID

2. In your outbound campaign setup:
   - Configure the contact flow to invoke the Lambda function
   - Use the returned caller ID for the outbound call
```

Key considerations:
- Ensure compliance with local regulations regarding caller ID usage
- Maintain sufficient DIDs in your pool for each prefix
- Monitor DID availability and usage
- Consider fallback options if a matching DID isn't available

Configure Local DID Matching for Outbound Campaign Caller ID

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