Account Blocked. Cannot start new instances

Question

I've been using AWS for a good half a year without any issues, but after spinning up several new instances I received this automated email from AWS yesterday:  
"  
Subject: Action Required: Irregular activity in your AWS account   
Severity: Urgent  
Correspondence: Dear AWS customer,  
  
Your AWS Account may be compromised. Please review the following notice and take immediate action to secure your account.   
"  
  
And now when I try to start my instance I am shown with this notification:  
"This account is currently blocked and not recognized as a valid account. Please contact aws-verification@amazon.com if you have questions."  
  
And of course, both AWS Support and aws-verification@amazon.com have not replied after one full day. Does AWS even have support staff these days?

Answer

been close to 6 days, still no resolution. well done AWS!!!

Answer

One full week later, still no correspondence from AWS support or any resolution.

Answer

72 hours and counting..

Answer

resolved after 9 days or so; disappointing slow

Answer

Hi there,   
  
I have sent you a private message, please look into the same.  
  
thanks!

Answer

I got the same issue

Answer

great job AWS, no responses at all after ~48 hours for a case with Severity "Urgent business impacting question"

Answer

My grandkids are already starting to have their own grandkids.. come on AWS keep me waiting

Answer

accidental double-post  
  
Edited by: st6445 on Nov 22, 2021 4:07 AM

Account Blocked. Cannot start new instances

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