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Have a look at this doc for the procedure to transfer a domain to Route53 especially step 3: https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html#domain-transfer-to-route-53-transfer-dns
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You can still open case with account and billing team and they should be able to forward your query to technical team.
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Thanks. It really wasn't clear (to me, at least) that this was the case. I've opened a ticket and I'm just about to test if it's been fixed.
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Thanks for trying, but I had already been through all of that several times.
I'm talking to support now and it seems my account had been locked from transferring domains - for reasons I have yet to get to the bottom of.
Thanks for the update. Let us know once you hear back from Support.