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is there a way to get All the Real Time Agent Statuses in AWS Connect?

0

I'm using the aws connect sdk javascript,

Currently I want to get all the info of the Agent Currently Online in Real Time,

Problem is for, as Much as I know, there's no way to get the status of the agent in real time. using the aws sdk ?

or there's way to get all the current agent statuses ?

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Frontend-Web & MobileServerlosKalkulationAnwendungsintegrationGeschäftsanwendungen
Tags
Frontend-Web & MobileAWS LambdaAmazon Connect
Sprache
English
NinjaCoder
gefragt vor 2 Jahren842 Aufrufe
1 Antwort
0

Many moons ago I wrote a blog post which describes how to build a serverless dashboard for Connect.

In that article you can find instructions for creating agent event streams which deliver information about what agents are doing now and Lambda functions which store that information in DynamoDB. Then the code queries the DynamoDB table to retrieve the current state of each agent for display on the dashboard.

So while you can't run a query against the Connect service to get current agent status, this is a way to do the same thing.

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EXPERTE
Brettski-AWS
beantwortet vor 2 Jahren
  • NinjaCoder
    vor 2 Jahren

    I'm already doing that,

    the problem with that is, it doesn't give the status when it is monitoring.

  • Brettski-AWS EXPERTE
    vor 2 Jahren

    I'm not sure I understand what you mean by "when it is monitoring". Could you explain further?

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