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Hello.
If you have applied for a service quota and have not received a response that the upper limit has been relaxed, I think it would be a good idea to contact AWS Support and check the status under "Account and billing".
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
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Are you saying to create a new support ticket under Account and billing?
Yes, it is. At that time, if you enter the case ID that you used when applying for service quota, AWS Support will be able to confirm it.