Lex Response Cards in Amazon Connect Chat

0

Hello;

Does amazon connect chat, support Lex response cards?
I could not make it work. Is there any specific configuration?

Here is my lex response:

"dialogAction": {
"type": "Close",
"fulfillmentState": "Fulfilled",
"message": {
"contentType": "PlainText",
"content": "Here are your appointments"
},
"responseCard": {
"version": 0,
"contentType": "application/vnd.amazonaws.card.generic",
"genericAttachments": [{
"title": "Appointment 1",
"subTitle": "OPEN 30 MIN"
}, {
"title": "Appointment 2",
"subTitle": "OPEN 30 MIN"
}, {
"title": "Appointment 3",
"subTitle": "Surgery - Confirmed"
}, {
"title": "Appointment 4",
"subTitle": "OPEN 30 MIN"
}, {
"title": "Appointment 5",
"subTitle": "Surgery - Pre PA/NP Visit"
}
]
}
}

And this is what I get in chat websocket:

{
"content": "{"AbsoluteTime":"2021-02-02T11:20:51.138Z","Content":"Here are your appointments","ContentType":"text/plain","Id":"002bda83-00dc-43d1-b4a9-c9a4078ebf22","Type":"MESSAGE","ParticipantId":"6364965d-64ab-4d75-a36c-ad79de978156","DisplayName":"BOT","ParticipantRole":"SYSTEM","InitialContactId":"5fdf5185-8ef4-40ca-a81e-558207be70a0","ContactId":"5fdf5185-8ef4-40ca-a81e-558207be70a0"}",
"contentType": "application/json",
"topic": "aws/chat"
}

Thanks

Edited by: bbolek on Feb 2, 2021 3:24 AM

Edited by: bbolek on Feb 2, 2021 3:25 AM

Edited by: bbolek on Feb 2, 2021 3:27 AM

Edited by: bbolek on Feb 8, 2021 1:15 AM

Is there any response to this?

Thanks

bbolek
gefragt vor 3 Jahren885 Aufrufe
4 Antworten
1

I do not think you can use Lex response cards with the default Connect chat UI. However some interactive messaging templates have recently been released. https://docs.aws.amazon.com/connect/latest/adminguide/interactive-messages.html

beantwortet vor 3 Jahren
0
Akzeptierte Antwort

Please take a look at this blog article. It details how to achieve this step-by-step: https://aws.amazon.com/blogs/contact-center/easily-set-up-interactive-messages-for-your-amazon-connect-chatbot/

AWS
beantwortet vor 2 Jahren
profile picture
EXPERTE
überprüft vor 13 Tagen
0

Hello,

Is there any response to this?

Thanks

bbolek
beantwortet vor 3 Jahren
0

Thanks man,

This resolved my issue.

Have a great day

bbolek
beantwortet vor 3 Jahren

Du bist nicht angemeldet. Anmelden um eine Antwort zu veröffentlichen.

Eine gute Antwort beantwortet die Frage klar, gibt konstruktives Feedback und fördert die berufliche Weiterentwicklung des Fragenstellers.

Richtlinien für die Beantwortung von Fragen