Can't access technical support despite having a developer plan

Question

Whenever I try to create a technical support case I receive 
```
Technical support is unavailable under the Basic Support plan
```

In the upper left of the page it says 
```
Support plan: Basic  Change
```

When I click "Change", the page I'm brought to tells me I have the "Developer" plan which should include technical support and is obviously not the "basic" plan the previous page said I had.

Answer

Hi.

I would suggest that you open an "Accounts and Billing" case and have them look into your account and confirm whether you subscribed to the developer plan to access Technical support.

Can't access technical support despite having a developer plan

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