AWS connect with CRM

Question

Hi,
Just want to check how. we can pull the data. from CRM  and display on AWS connect  for example Screen popup, Custom CCP etc. We have  already integrated  CRM with AWS connect

Regards
Harry

Answer

For the look up in the flow you'll need to use a Lambda. This can give you some ideas https://amazon-connect.github.io/amazon-connect-salesforce-cti/docs/classic/salesforce-lambdas/01-contact-flow-salesforce-lambdas/ as for passing the data down to the CCP and displaying it you'll need a custom CCP and this can get you 90% of the way there https://aws.amazon.com/premiumsupport/knowledge-center/connect-contact-attributes-screenpop/

david

AWS connect with CRM

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