SES: How do I "contact my AWS Account Manager to request an increase"?

Question

I'm using Amazon SES, and I'd like to increase my recipient quota from 50 to 200. The documentation (https://docs.aws.amazon.com/ses/latest/dg/quotas.html) says I need to contact my account manager to request an increase.

I opened a support case, and got a message that read in part: "...The channel you have contacted is for Amazon Simple Email Service limit increase requests. Therefore, I cannot provide technical support through this channel"

That sounds like exactly the place I should ask for a limit increase, but they directed me here instead. Has anyone successfully gotten a recipient quota increase in SES? If so, how?

Thanks All!

Answer

Yes, that's exactly what I did.

Edit: the Service quota page only allows you to open tickets for sending quota or sending rate, not the recipient quota. I therefore opened a more general ticket asking for the increase, referencing the URL I posted above.

Answer

How did you open the case? Did you go through AWS Console --> Service Quotas ->> Amazon Simple Email Service(Amazon SES) and asked to adjust the quota?

Answer

Disambiguation of some event types (asynchronous bounces, spam complaints, opens, clicks) for each recipient is not possible because all recipients will have a copy of the message with the same message-id. It is better to send to one recipient at a time to achieve the highest accuracy, resulting in more more accurate list hygiene and engagement metrics. There is no cost benefit of sending to more than one recipient destination in a single API call.

SES: How do I "contact my AWS Account Manager to request an increase"?

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