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Hi,
Thanks for using Rekognition Custom Labels.
This could be a case the image has certain metadata that's corrupted thus preventing it from being properly processed. Sometimes even when an image viewer is able to display the image, the metadata can still be in a corrupted state.
A quick way to check is using Python Pillow library to open the image and inspect. Here is a reference to the examples.
If it does pass the Pillow library image opening test, feel free to create a support ticket which we can help you better.
Thanks!
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