Monitron Gateway

Question

After install, we have a specific Gateway that is saying "no internet connection". I have used the phone app to recomission the gateway, and according to the lights on gateway, it now shows its connected, however the dashboard is still showing "no internet access" need help please.

Answer

This sounds like it is not  getting a proper DHCP address, has the incorrect GW/DNS or something similar.  Check the configuration on one of the other gateways that are working to confirm the settings.  Failing this, try a reset and reconfigure it according to these instructions: https://docs.aws.amazon.com/Monitron/latest/user-guide/setting-up-ethernet-gateways.html or for a WiFi gateway https://docs.aws.amazon.com/Monitron/latest/user-guide/setting-up-Wi-Fi-gateways.html

Answer

good morning,
have we any chance to Update the firmware on the Monitron Gateways?

Monitron Gateway

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