Durch die Nutzung von AWS re:Post stimmt du den AWS re:Post Nutzungsbedingungen
AWS re:Postre:Post

Sign in issue: It's not you, it's us

1

Our user can't get into AWS IAM and gets the error message: It's not you, it's us. He is able to login on another device but need all the files on his primary device. How can this issue be solved?

  • Stephan
    vor 3 Monaten

    The user is able to sign-in using another device. However he needs to be able to get back in on his own device.

Themen
Sicherheit, Identität & Konformität
Tags
AWS IAM Identitätszentrum
Sprache
English
Stephan
gefragt vor 3 Monaten232 Aufrufe
2 Antworten
0

Thank you! Yes, he tried different browsers and incognito. On the root access, I also tried another email address without success unfortunately…

Stephan
beantwortet vor 3 Monaten
  • AWS-User-alantam EXPERTE
    vor 3 Monaten

    What about the system clock on his device that is not working? If the time clock is off, authentication issue could occur.

0

If the user is able to sign-in from another device, this sounds like a local issue on his own device (even the error reads "It's not you. It's us"). Can the user try a different browser from the same device? Has the user tried to clear browser cache or "Incognito" mode?

profile pictureAWS
EXPERTE
AWS-User-alantam
beantwortet vor 3 Monaten
profile picture
EXPERTE
Giovanni Lauria
überprüft vor 2 Monaten

Du bist nicht angemeldet. Anmelden um eine Antwort zu veröffentlichen.

Eine gute Antwort beantwortet die Frage klar, gibt konstruktives Feedback und fördert die berufliche Weiterentwicklung des Fragenstellers.

Richtlinien für die Beantwortung von Fragen

Relevanter Inhalt