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This is a very unusual condition for a Storage Gateway. Please open a customer support ticket with the above information so that AWS can further diagnose the problem directly with this gateway.
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This is in an account without support. Is there any other way I can get the details to you?
Hi, this is Surya from Storage Gateway team. I understand that your account isn't subscribed to premium support. I would request you to open a general billing support case which doesn't need subscription. After you open this case, please share the case ID here which can be used for further communication. Thank you.