No Response AWS SES

Question

Hi,

I have been requesting production access to get our amazon ses account out of sandbox mode. It has been more than 48hours and I have not yet received a response. Is there a way to escalate this? I have closed the case with the idea of creating a new ticket and then reopened the case as well as it does not allow a new ticket.

I have done the verifications and all that was required. Please assist. How do i get my account out of Sandbox mode?

Ticket no#  *************

AWS Support - Craig · Answer

Hello,

Thanks for providing your case ID.

I can confirm that your case is in the correct queue and will be attended to in the order it was received. I've gone ahead and added an internal note to your case, be sure to keep an eye open for further correspondence from our SES team.

\- Craig M.

No Response AWS SES

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