Unable to login to my workmail

Question

I have create a workmail organizatioin.

but i am unable to login to the workmail.

I am getting the same authentication page even after entering the username and password.

Also when I try to enter username as email and password I am getting authentication failed error.

Please help me to resolve this issue?

Accepted Answer

Hi,

I'm sorry to hear you're experiencing problems with login in with WorkMail. Here are a few steps that you can try to troubleshoot the issue:
- Is the user enabled? Creating users is a two part action. Normally users are enabled after creation but it might fail and then users are not enabled. This often happens when a new organization with a new domain which is still pending review.
- Usernames are cases sensitive when using a WorkMail directory. You can check if the username starts with a capital letter.

Kind regards,
Robin

Unable to login to my workmail

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