Unable to connect to WS - PCoIPAgentService Connection Failed for Session

One user is unable to connect to his assigned Workspace, in application event log there are many Connection failed for session failure messages. I looked at the pcoip_agent log and see this series of events, this is just a portion of the log

AGENT :0908 SESSION CHANGE: session ID 1, message: WTS_SESSION_UNLOCK, server running: NO
AGENT :Waiting for ready message.
AGENT :Server has quit in wait loop, handle 2460.
AGENT :Server has timed out or server has quit.
AGENT :pcoip_agent_connect_req: connection_response, 1
AGENT :pcoip_agent_connect_req: connection_complete, 2
AGENT :2B90 Connection RESPONSE: code=(1)
AGENT :2B90 -------------------------------------------------------------------
AGENT :2B90 pcoip::SessionManager::connectionComplete: Could not find a session with handle = -1
AGENT :2B90 'pcoip_agent_connect_req' failed. err = 14
AGENT :2B90 Stopping session for sessionInfo = 02E61208...
AGENT :2B90 Locking workstation on PCoIP session disconnect
AGENT :pcoip_agent_disconnect_extended
AGENT :2B90 pcoip::SessionBase::terminate: state was ConnectionResponse, not State::ConnectionClosed after terminate
20AGENT :2B90 Session ended, calling restoring settings.

Does anyone know what pcoip_agent_connect_req failed err 14 means? The user can connect to a different WS and is running the lastest WS Client, so it makes me think that it is a PCoIP agent or server issue. There aren't any failures in any of the other (credential_provider, vhid, arbiter) pcoip logs, just this one in the agent log.

Any insight would be appreciated.

Thank you