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As mentioned by John (of AWS) above, use full email address for SMTP.
However please note that Workmail shouldnt be use for bulk emails and its primary use case would be Employees of a given company need to email each other on their company email addresses (and to some extent their individual partners).
Check also SES service incase its a better fit.
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Hi,
The username field must be the full email address of the user. This is different from webmail where a username suffices. Hope this helps.
Hi @JohnAWS,thanks for your comment ! That does actually solved the issue, I had to send a test email from Workmail to get the email address used! Many thanks! :)