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A bit tricky given the context, but you can try to look at this page fir several troubleshoot situations: https://docs.aws.amazon.com/workspaces/latest/userguide/client_troubleshooting.html
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Sorry, I am still familarizing myself with Workdocs. We log in via Chrome to WorkDocs drive. When we go to edit an excel file in the app, it should then launch excel from the browser. but when we click open nothing happens.