Domain transfer

Question

Hello,

I'm trying to transfer domain from another DNS service (OTHER)  from Bluehost to AWS.

Steps:
* Turn off privacy
* Domain lock OFF
* DNSSEC disable
* Exported DNS records from OTHER
* Created hosted zones in Route 53
* Imported DNS records - all good
* I get Auth code from OTHER

But when I go Domains > Registered domains > Transfer in > Single Domain, my request fails with a description of the issue.

Request Failed:
[We can't finish transferring your domain. Contact AWS Support at https://console.aws.amazon.com/support/home?region=us-east-1#/case/create?issueType=customer-service&serviceCode=billing&categoryCode=domain-name-registration-issue for further information.]

Despite using the same contact information as provided in OTHER. Can anyone know what the problem is?

Thanks.

Answer

Hello.

Have you reviewed the domain transfer requirements listed in the document below?  
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-transfer-to-route-53.html#domain-transfer-to-route-53-requirements

I recommend contacting AWS Support as indicated in the error message.  
If you have any problems with domain transfer or registration, you can contact AWS Support for free by opening a case under "Account and billing".  
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/domain-contact-support.html

Domain transfer

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