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Contact support as some accounts experience that: https://github.com/aws-amplify/amplify-cli/issues/13470
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@Julian, I used the root account for this and got the same error. We also have an IAM user - with AdministratorAccessAmplify and AmplifyBackendDeployFullAccess roles -- getting the same error.
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Maybe try @Antonio_Lagrotteria advice
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Hello,
There seems to be an issue with your Amplify app, this may be because your App does not have an IAM service role attached to it, which is required to create and deploy your resources.
Also, make sure that the account you are signed in to has Amplify Admin permissions.
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Thanks for the link, I created a ticket and they solved it.