Unable to receive payment from user

Verify that your payment settings and account information on AWS Marketplace are accurate and up to date. Make sure your payment method information is correct and that there are no issues with the way payments are configured. If you've already explored the above possibility, your best course of action is to contact AWS Marketplace Seller Support at https://aws.amazon.com/marketplace/management/contact-us. They have the tools and resources to investigate the issue from the AWS side and provide you with relevant information and assistance.