Durch die Nutzung von AWS re:Post stimmt du den AWS re:Post Nutzungsbedingungen
AWS re:Postre:Post

Wrong phone number when creating new account

-1

I am trying to create a new AWS account (I closed my previous one), so when I fill out all the date I am receiving the following error: "The phone number provided is not valid or incorrectly formatted. We do not accept toll-free numbers. Please use a different phone number."

But my phone is valid (The same one I had with the previous account), even if I try a different one I am receiving the same error. I am from Colombia and the valid phone format is like this: +57 3012345678.

Themen
Management & Unternehmensführung
Tags
AWS Kontoverwaltung
Sprache
English
Eduardo Ortega
gefragt vor 4 Monaten262 Aufrufe
2 Antworten
1

You should submit a support ticket to support team; some country can't directly verify by phone. https://support.console.aws.amazon.com/support/home

profile picture
Doan Vuong
beantwortet vor 3 Monaten
  • Eduardo Ortega
    vor 3 Monaten

    How can I submit a support ticket if I am not able to finish the set up for my account?

0

Hello, How can I submit a support ticket if I am not able to finish the set up for my account? Contact AWS Support: You can contact AWS Support by going to the AWS Support Center: AWS Support Center. From there, you can click on the "Create case" button to submit a support ticket.

    or

will you share your details so that i can help you in creating you account.

+57 3012345678. Make sure there are no spaces or dashes in the wrong places.

profile picture
Hari Priya Reddy Maddi
beantwortet vor 3 Monaten
  • Eduardo Ortega
    vor 3 Monaten

    Thanks for your answer. I contacted AWS Support, this is the reply I got:

    "AWS account security policies don't permit us to discuss account-specific information unless you're signed into the account you're asking about.".

    SO that's a NO for me, since I haven't finished the account creation process.

    Regarding the phone number, there are no spaces. The +57 is just the are code for Colombia and my phone number is like that: 3012345678. I even tried using another phone number and I got the same error.

    One final question: I had a previous account with an email like this: myemail@domain.com, I closed that account and I am trying to create the new one using the same email address but adding a suffix like this: myemail+aws@domain.com. Can this be the problem?

Du bist nicht angemeldet. Anmelden um eine Antwort zu veröffentlichen.

Eine gute Antwort beantwortet die Frage klar, gibt konstruktives Feedback und fördert die berufliche Weiterentwicklung des Fragenstellers.

Richtlinien für die Beantwortung von Fragen

Relevanter Inhalt