Can we get events of specific flows only of amazon connect through Amazon EventBridge service?

0

I'm trying to get events of specific flow of amazon connect using Amazon EventBridge by creating event bus and defining rule in that bus but it is configured with whole amazon connect service and getting all events of amazon connect. Same events occurring again and again.

ahmad
gefragt vor 8 Monaten353 Aufrufe
2 Antworten
0

Hi, yes, you can use CloudTrail APIs to capture any API interaction to be captured by Eventbridge rules, this is an example: https://repost.aws/knowledge-center/automate-eventbridge-rule-cloudtrail-api and https://docs.aws.amazon.com/eventbridge/latest/userguide/eb-log-api-call.html

profile picture
EXPERTE
beantwortet vor 8 Monaten
  • Hi, I have implemeted cloudTrail by following documentation. It returns me only one event call is done. But I need amazon connect events.

0

https://docs.aws.amazon.com/connect/latest/adminguide/connect-eventbridge-events.html shows 3 types of events, Contacts, Contact Lens and Voice ID

You will need to create an EventBridge rule, you can follow Contact Lens example filtering just Contact Lens events:

https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-rules-eventbridge-event.html

"source" = "aws.connect"
"detail-type" = "Contact Lens Analysis State Change" 

or rules like anything but: https://docs.aws.amazon.com/connect/latest/adminguide/contact-events.html#stop-streaming-event

{
  "source": ["aws.connect"],
  "detail-type": ["Amazon Connect Contact Event"],
  "detail": {
    "eventType": [{
      "anything-but": ["CONTACT_DATA_UPDATED"]
    }]
  } 
profile pictureAWS
beantwortet vor 8 Monaten

Du bist nicht angemeldet. Anmelden um eine Antwort zu veröffentlichen.

Eine gute Antwort beantwortet die Frage klar, gibt konstruktives Feedback und fördert die berufliche Weiterentwicklung des Fragenstellers.

Richtlinien für die Beantwortung von Fragen