Unable to perform Exam AWS Certification Exam due to ID Proof issue that face was Not clear

HI, Amazon Team While giving the exam today Evening at 7:00 PM IST of AWS Certification of Cloud Practioner(CLF-C02). I was giving the exam from Pearson Vue. I used my driving license as my identification proof on which my face was not clear The details of the Exam which I was proceeding today Evening Exam: CLF-C02 - AWS Certified Cloud Practitioner - English (ENU) Candidate: Ramesh Babu Vijayarangam Candidate ID: ‎AWS03429546‎ Registration ID: 470936216 Contact No: **+919443848610 ** Date: ‎Thursday, February 15, 2024‎ Time: ‎07:00 PM India Standard Time‎‎ Email: vrbtcy@yahoo.co.in‎ ( I register exam through this mail ID only every time) I have cleared So many Certification with the same License as a Identification proof so why is it causing issue this time. I also raised the ticket to AWS Support to assist but no response , so I was not able to perform exam. CaseID which Pearson Procter created but i was unable to note it down. I request you to re-schedule the exam or initiate a refund so that I could proceed further. AWS can reschedule or refund for the Inconvenience caused you today during the exam. And I was waiting for AWS Support from last 75 mins. Kindly assist me. AND please tell me if some certificate required from last certifications. Thanks & Regards, Ramesh Babu Vijayarangam