Can't Launch Zoom on EC2 Instance

Hello.

Have you checked the Windows event log or zoom log?
If you check the logs, there may be something recorded that will help identify the cause.
https://support.zoom.com/hc/en/article?id=zm_kb&sys_kb_id=0c61819f870ab91089a37408dabb356f
https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/event-error-codes?view=o365-worldwide

Hi

I tried checking the event log but I couldn't actually see anything relating to trying to launch Zoom.

I'll have another look.

Have checked but don't seem to getting any logs from Windows or Zoom.

I do get quite a lot of logs and errors when I'm installing the application which I have put below. Is that unusual?

[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.320] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.695] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.710] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.742] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:28.757] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times
[5744:2904 ] [ ERROR ] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstallError.cpp(48)::[ErrorOccur] Code:10003 ctx:6 MSG:Failed to pass security check, file not exist System Error Code:2 Ref str:
[5744:2904 ] [WARNING] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(81)::[__HandleEvent] Failed to check event safety
[5744:2904 ] [WARNING] [13:43:29.85] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomActionLogger.cpp(86)::[__HandleEvent] Failed to execute event after tried:3 times

I searched for the error message, but it seems that zoom may not have been installed correctly.
You may want to contact Zoom support.
https://community.zoom.com/t5/Meetings/Zoom-crashing-when-joining-a-meeting/m-p/24222/highlight/true