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I think this document may help you. Using PostgreSQL extensions with Amazon RDS for PostgreSQL
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Thanks a lot.
We finally figured out what's happened . For unknown reason, the dynamic parameter "allowed_extensions" of our parameter group for that instance was set to NULL instead of '*'.
Once we changed this parameter, we were able to use the extension.
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Also review this: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/CHAP_PostgreSQL.html#PostgreSQL.Concepts.General.FeatureSupport.Extensions.Restriction