Amazon Connect and Salesforce Cloud Voice User integration problem
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Hi all,
we have a problem with the integration between Amazon Connect and Salesforce. We have configurate all, we have 3 number mapped with 3 flow and use 3 queue, each queue as mapped with one agent but we can only see in the Real-time Metrics the status of only one agent and only one agent view call in the omnichannel widget of Salesforce. How we can solve this problem?
For more clarify i insert the different view of the online agents
In salesforce
In RealMetric Agent AWS
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Need some clarification to address this:
- Is this a Service Cloud Voice Retail/Bundle implementation (Salesforce created the AWS Account for you) or
- Is this a Service Cloud Voice with Partner Telephony from Amazon Connect implementation?
beantwortet vor 2 Jahren
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