Did not get response from support even after 48+ hours

Question

It has been more than 48 hours since I created a support case to upgrade SES quota limit. I have not yet got any response from the support team. I got one automated reply saying I need to submit additional details so I provided all the necessary details as well.

I am trying to get the support in AWS for the first time. Is it normal to take more than 48+ hours even the auto reply says the support team will response within 24 hours?

Webfork · Answer

Hello,
The requests for SES Limit increases go to AWS trust and security, not their tech support so it will take some time. I would say about 3-5 days. And most likely you would be denied. You can try increasing your support tier and chatting with support for a faster response.
Thanks.

Did not get response from support even after 48+ hours

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